The worst thing that can happen in a place who claims to be thoroughgoing is have a system that lack the commonsense to do paperwork! The place is idiots infested and I'm bewildered beyond belief on why the outsiders think otherwise.
It racks my brain when I get the answer "ma'am but that's S.O.P." despite the obvious that what they're asking for is right under their noses. tsk tsk tsk But shucks, that's all you get when you ask a public servant who does not know how to serve, let alone, what they're serving!
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